Robert and his salesperson took exceptional care of my elderly mother. They were professional, helpful and knowledgeable about the types of shoes best for her wide and flat feet. If they don’t have a specific shoe in stock they can order them for you and they arrive within days! Highly recommend this store and feel good about supporting a local business!

Last year i bought three different shoes: slippers ( excellent support for my plantar fasciitis to wear around house not barefoot or cheap slippers), a pair of Brooks tennis shoes ( also excellent support ) and Alexis clogs. It cost a lot and I wastold once I bought them I had acertain exchange time-frame so I made sure they fit well. The man spenta good amount of time with me and my problem feet. I went back and bought some nice winter boots which were just new tostore and they were great…warm, supportive and nice to wear with slacks, skirts, church.They even put little add in pads to make sure my heels were comfortable and not slipping cuz no two feet are exactly alike. I wear awomen’s 11-12M.My plantar fasciitis has greatly improved (recommend seeing a podiatrist for a static boot to wear at night while sleeping , do the exercises and wear proper shoes to keep away from those dang shots!!). Verfaille Cosette will help you!

The first visit was great. Robert is very friendly and nice. If the shoes don’t fit or are VERY uncomfortable, he tries putting things in the shoes to make them comfortable. When that doesn’t work, he doesn’t want to talk to you. He was rude and wouldn’t offer an exchange.

UPDATE! My credit card company was informed I received my shoes and service. This is 100% false! Horrible!Verfaillie is horrible and possibly gave the worst customer serviceI have ever received!I have plantar fasciitis and other foot issues. I was referred here for service since the owners of Foot Solutions retired. I also prefer to go to small businesses. I explained my issues with someone that worked at Verfaillie, and we looked at a couple pairs of shoes. I also spoke to "Robert" who told me he could help with some adjustments to my shoes to help with my foot issues. I bought 2 pair of shoes totalling over $300.00 and $100.00 worth of adjustments to help my foot issues. One pair of shoes had to be ordered because they did not have my size in the brand I wanted in stock at the time.I waited for my order to come in to schedule Robert to make the adjustments. After 2 weeks, I called to get an update on my order . Robert told me he would call me back. He did not. I made several calls to the store, to check my status and to try to schedule my adjustment, but theyrarely returned calls. I called one time, and while leaving a message on the answering machine (not a voice mail, yes, an old school answering machine), someone picked up and started dialing. It took a month for my shoes to come in. I could not get a hold of Robert to schedule my adjustments. I decided to go in for a refund for the shoes they ordered, and for the adjustments Robert never made. The shoes I wanted a refund for were shoes they ordered that I never had in my possession I was told they could not do returns without Robert being there. I explained that did not work for me. I was told to fill out paperwork for info they already had and wait for the sales person to finish with a customer. I filled out paperwork with my info they already had and the lady at the counter took that paperwork, and tried to take my original receipt. I pulled my receipt back from her, and she insisted she was not trying to take my original receipt. I waited for 20 minutes, and decided to interrupt the sales person while dealing with a customer to get answers. I simply asked "What is the issue with a refund? " While I waited the lady at the counter called Robert. I was told they could not do a refund without Robert, and that I would have to come back when Robert was there. This made no sense. I asked, " If I bought a pair of socks would I need to have Robert to do a refund?" I also said you can make sales without Robert. I was told this was store policy. A policy that is not posted. I was also told my size 13 Brooks shoes were a special order. I was not told that at the time of the sale. Also, the "special ordered shoes" were readily available on Brooks website. The customers that were being waited on decided they did not to want to buy shoes there any longer. The sales person was not too happy and proceeded to get more rude towards me. I never raised my voice, I never got angry or aggressive. I stood firm in my belief I was due a refund. I told them to call Robert back and to ask him to authorize a refund or to come to the store. I was told I would have to come when Robert was there. How would I figure that out? The man would not return my call. I told them I would just wait for Robert. The sales person threatened to call the police, and when I was asked to leave I did. (Later, when I left the shopping center the police were leaving the store.)Please, read the 1 star reviews! Read how poorly they treat the public. I have informed my podiatrist to not recommend Verfelli shoes any longer, and he said he will no longer recommend them. I went through my credit card company and was able to get a credit to my card. Please do yourself a favor and never shop here! To make matters even more interesting, I received a call from Verfaillie shoes 2 weeks after this incident to ask if I was coming to get my shoes.